Why this score
Not enough measured signals for Owner-safe, and the score is outside the Needs-a-techie band. Captured 2026-10-15. Unmeasured signals add nothing and are not treated as failures.
Alive9.2/20
- Last push. 3.2 points. GitHub pushed_at was 119 days before 2026-10-15.
- Releases in 12 months. 6 points. 4 tagged releases in the last 12 months, from the public releases feed.
- How fast issues close. Not measured. Median issue-close time is not in the seed snapshot, so this signal is omitted.
Trusted1.7/20
- OpenSSF Scorecard. Not measured. No Scorecard result in the snapshot.
- Open critical or high vulnerabilities. Not measured. Open vulnerability counts were not fetched. We do not assume zero.
- Contributors in 90 days. Not measured. 90-day contributor counts were not fetched.
- Bus factor. Not measured. Contributor share was not fetched.
- Stars. 1.7 points. 3,986 stars, log-scaled and capped at 20,000.
Takeoverable11.3/25
- Licence. 7.5 points. Licence class copyleft.
- Stack. 3.8 points. PHP. TypeScript, JavaScript, Python, Go, PHP, and Vue score as widely hireable.
- Tests and CI. Not measured. We did not confirm a test suite. Missing CI at the usual paths is treated as unknown, not as a failure.
- Docs quality. Not measured. Docs quality is an LLM rubric. v1 does not invent that score.
- Data export. Not measured. Data-export was not audited app by app, so it is omitted.
Easy to run5/20
- One-click deploy. Not measured. No one-click host was verified for this app, so the signal is omitted rather than scored as a failure.
- Managed cloud or done-for-you. 5 points. SeatLess offers done-for-you setup. A vendor cloud, where listed, is the vendor’s own hosting, not a licence you own.
- Docker Compose. Not measured. No Dockerfile or Compose file at the usual paths. It may still exist elsewhere, so this is omitted.
- Memory needs. Not measured. Memory needs were not measured.
- Setup steps. Not measured. Setup-step rubric was not run.
Feature fit7.5/15
- Coverage of the incumbent’s main jobs. 7.5 points. Editorial reading of public docs. Not a certified feature audit. Unknown jobs are left out of the average.
What it replaces
osTicket is a PHP ticket queue that many IT and support teams already know. It is GPL-2.0. It does not try to be Intercom. It tries to be a ticket system you can keep running.
Feature coverage vs Zendesk
Editorial, from public descriptions. A dash means we did not assess that job. This is not a lab test, and Zendesk has not reviewed it.
Licence, in plain language
GPL-2.0 Copyleft
You can use and change it. If you distribute the software, you share the source of your changes. Running it for your own staff does not, by itself, force you to publish those changes.
GPL-2.0.
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