Chatwoot
Shared inbox and live chat. The community code is MIT.
Not affiliated with Zendesk
Free software that replaces Zendesk
Chatwoot is the highest-scored licence-free option listed for the job of Zendesk (53 of 100). 6 apps are listed. This site is not affiliated with Zendesk.
Last updated 15 Oct 2026.
No per-seat licence. Zendesk is a product of Zendesk. Open SaaS Alternatives is not endorsed by them.
Zendesk
List price not stored. We have not stored a list price. Vendor pages and roundups disagreed, or the page was not re-checked for this build. Type the figure on your invoice into the calculator.
GLPI
IT service management: tickets plus assets. More than a shared inbox.
Zammad
A helpdesk with tickets, chat, and a knowledge base.
FreeScout
A shared mailbox that feels like Help Scout.
osTicket
A veteran open-source ticket system.
Peppermint
A helpdesk whose repository is archived.
Coverage of the main jobs
✓ does it, ◐ partly, ✗ no, — not assessed. Editorial only.
Questions
What replaces Zendesk without a per-seat licence?
Chatwoot leads this list on measured signals (53). Chatwoot is a customer inbox: website chat, email, and other channels in one queue. The licence file puts everything outside the enterprise directory under MIT. That is a permissive licence, which matters if an agency wants to extend it.
How much does Zendesk cost for 10 people over three years?
We have not stored a list price. Vendor pages and roundups disagreed, or the page was not re-checked for this build. Type the figure on your invoice into the calculator. The calculator on this page uses the number on your invoice, not a guessed list price.
Is Open SaaS Alternatives affiliated with Zendesk?
No. Zendesk is a product of Zendesk. We are not affiliated with, endorsed by, or sponsored by Zendesk. “Replaces Zendesk” describes the job, not a partnership.
Scores follow the published formula.